Help center
Get dinner going, then look up a light.
Start with the short setup. If the cooker is already on the counter, jump to whatever the light is doing.
Start here
Getting started
Download the app, fill the tank, connect, and run the first cook.
Reference
Lights, buttons & faults
Purple, red, blue, green, flashing red, E001, and every button press.
What’s the light doing?
Flashing red
Safety alarm. Press both buttons. If it returns, unplug for 10 seconds.
Purple
Water is moving into the compartment. Wait about four minutes.
Solid red
Figo is heating. This is a cook in progress.
Solid blue
Figo is cooling. Press both buttons to cancel a chill.
Green
Cook is done, or water is draining back to the tank.
No light
Ready. Plug is in, nothing is running.
Get the Figo app
Scan a code or open the store. Same app on iPhone and Android.
Quick answers
How much water?
Fill the tank to about 1 inch below the max line. More food in the compartment displaces water, so bigger servings need a little less in the tank.
Wi‑Fi will not join
Figo uses 2.4 GHz only. A 5 GHz network will not work. Stay next to the cooker while the app writes the password.
Phone cannot find Figo
Keep Figo plugged in and close. On iPhone: Settings → Bluetooth → EatFigo → Forget This Device, then scan again in the app.
The app says E001
E001 is the temperature sensor. The light usually flashes red. Clear it with both buttons, then email us if it comes back.
Still stuck?
Email info@eatfigo.com. Tell us the light color, whether the app shows E001 or Check Figo, and your cooker is nearby so we can look it up.